Privacy Policy

Who is responsible for your information

Reddy Psychotherapy is responsible for the personal information it collects and uses. If you have any questions about this policy or how your information is handled, you can contact:

reddypsychotherapy@proton.me

Information collected

Depending on how you contact or work with Reddy Psychotherapy, information collected may include your name, contact details, appointment details, emergency contact information, GP or relevant support details, payment or attendance records, and brief clinical notes relating to therapy sessions.

Therapy may involve sensitive personal information, including information about health, wellbeing, relationships, family history, identity, or life experiences. Only information that is relevant to providing a safe and professional therapy service is requested or recorded.

How information is used

Your information may be used to respond to enquiries, arrange appointments, provide therapy, maintain appropriate professional records, manage payments, meet legal or professional obligations, and protect your safety or the safety of others where necessary.

Your information is not sold or used for unrelated marketing.

Confidentiality

Therapy is confidential, and your privacy is treated with care. There are limited situations where confidentiality may need to be broken, including where there is a serious risk of harm to you or another person, where a child or vulnerable person may be at risk, where disclosure is required by law, or where records are ordered by a court.

Where possible and appropriate, any concerns about confidentiality will be discussed with you before information is shared.

Legal basis for processing

Personal information is processed where it is necessary to provide therapy services, respond to your requests, meet professional and legal responsibilities, and maintain appropriate records. Sensitive health-related information is handled with additional care because it may be considered special category data under data protection law.

Where consent is relied on for a specific use of your information, you can withdraw that consent at any time.

Sharing information

Information is only shared when necessary and appropriate. This may include sharing information with your GP, emergency services, safeguarding services, a clinical supervisor, a professional body, legal advisers, insurers, or another professional involved in your care.

Clinical supervision is a standard part of ethical therapy practice. When client work is discussed in supervision, identifying details are kept to a minimum wherever possible.

Storage and security

Reasonable steps are taken to keep personal information secure, including using protected devices, secure accounts, appropriate passwords, and careful handling of written or electronic records.

Email and online communication can never be guaranteed to be completely secure, so please avoid sending highly sensitive information by email unless it is necessary.

Website hosting and third-party services

This website is hosted by Netlify. When you visit the website, Netlify may process basic technical information such as your IP address, browser type, device information, pages visited, and log information needed to deliver, secure, and maintain the website.

The website also uses Google Fonts, Bootstrap and Bootstrap Icons from external content delivery networks, a Google Maps embed on the contact page, and a link to Instagram. These services may receive technical information from your browser when their content is loaded or when you choose to click an external link.

The contact form on this website opens your own email application using a mailto link. It does not currently submit enquiry details through Netlify Forms.

How long information is kept

Client records are kept only for as long as they are needed for professional, legal, insurance, and ethical purposes. Retention periods may vary depending on the nature of the work, the age of the client, and applicable professional guidance.

When information is no longer needed, it is securely deleted or destroyed.

Your rights

You may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction in certain circumstances, object to certain uses of your information, or request a copy of information you have provided.

Some rights may be limited where records must be kept for legal, safeguarding, professional, or clinical reasons.

Website privacy

This website may collect basic technical information that is normally sent by your browser, such as pages visited, device type, browser type, and approximate usage information. This helps keep the website working safely and reliably.

More detail about cookies and similar technologies is available in the Cookie Policy.

Concerns or complaints

If you have a concern about how your information is handled, please get in touch first so it can be addressed. You also have the right to contact the Data Protection Commission in Ireland.

Website: dataprotection.ie